Wow - I am so impressed with Eco Plumbers, most specifically Matt, Greg and Isaac - that I definitely want to take the time to share my experience. They went so way above and beyond what I would've expected and I want to call them out for it. I had a clogged drain and called Eco Plumbers to see if I could get someone to come out. They sent Matt out later that morning (it was a Saturday!). Matt came out and unclogged the drain no problem, but then he checked the furnace/hwt closet and he told me he smelled gas. I'd been sick for several weeks and couldn't smell anything - I have no idea how long that leak had been going on. So, anyway, he told me to go sit in his truck (it was about 60 degrees outside) while he called Columbia Gas. Columbia Gas came out and, sure enough, three leaks. Matt sat there with me the whole time waiting for Columbia Gas to arrive. So once Columbia Gas determined there were leaks, they turned my gas off. Okay, and this is November! So, Eco Plumbers sent Greg out right away. I couldn't believe it - it was a Saturday and this was not scheduled. Greg worked for several hours and finally got everything fixed. He then arranged for Columbia Gas to come out and turn the gas back on (that night!). Columbia Gas showed up around 8:00 and told me the problem wasn't fixed and he wouldn't turn the gas back on. So, Columbia Gas called Eco Plumbers and - unbelievably - they answered! They told me that they would get someone out as soon as possible. I couldn't be available until Thursday, so I had to go awhile without any heat, but then on Thursday Greg and Isaac showed up. Greg felt terrible and was so apologetic - I could tell he wanted to know what he had missed and he set out to find out. After reading the notes from Columbia Gas and going over everything he had done, he told me he didn't need to do anything - that his work was right. So, he called Columbia Gas and he and Isaac went out and sat in their truck for the next five hours - no joke - five hours and waited for Columbia Gas. By 7:30 Columbia Gas still hadn't showed up, so I insisted they leave. They were totally prepared to sit out there all night but I told them to go. So, then, Columbia Gas finally shows up about 10:00. He does all his tests again, and this time tells me everything's fine. I told him the plumber didn't do anything today - that everything was exactly the way it was on Saturday - but he said everything was fine anyway. So, at this point, I would say make sure Columbia Gas checks itself a second time if they have to come to your house - I went without heat for almost a week for no reason at all. So - I know this is long - but these three really need to be commended. They know what they're doing, they care about the job they do, they care about their customers, they were polite, professional and they may well have saved my life. Thank you to all of them!
