I called yesterday re: an issue with my kitchen sink/garbage deposal backing up, and was able to get sn appointment for today. The service consultant, Justin J., was AWESOME! He did a thorough inspection and, although he identified other related issues, there was no pressure to make the additional repairs today. Justin explained everything, answered all of my questions, and made the repairs that I needed to have done today. I will definitely use them again for any future plumbing needs.